REFUND & RETURN POLICY
Last Updated: 2026
Thank you for supporting Letters for My Sisters.
Because this product is produced and fulfilled on demand, we kindly ask that you review all product details carefully before placing your order.
Returns & Refunds
Due to the nature of this product, opened, used, or personalized items may not be eligible for return.
We do not accept returns or offer refunds for:
Change of mind
Incorrect orders placed by the customer
Delayed delivery caused by customs processing
Incorrect shipping information provided at checkout
Personal preference regarding artwork, messages, or product content
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within seven (7) days of delivery.
To assist with your request, please provide:
Your order number
A description of the issue
Clear photographs showing the damage or defect
Once reviewed and approved, we may provide a replacement product, store credit, or another appropriate resolution at our discretion and in accordance with applicable consumer protection laws.
Lost Packages
If a package is confirmed as lost during transit, please contact us so we can investigate with the shipping carrier and fulfillment provider.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights that may apply under mandatory consumer protection laws in your country or state of residence.
Contact
For support regarding your order, please contact: